Terms & Conditions

1. Introduction

This document is an electronic record in terms of the Information Technology Act, 2000 and the rules made thereunder, as applicable and amended from time to time, including the provisions related to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

This document is published in accordance with Rule 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011, which requires publishing the rules, regulations, privacy policy, and terms of use for access or usage of the domain name [esragro.com], including its related mobile site and/or mobile applications (hereinafter referred to as the “Platform”).

The Platform is owned and operated by Prasatham Products Pvt. Ltd., a company incorporated under the Companies Act, 1956, with its registered office at:
84, ESR Agro, Jeevantham Street, Opp. Amirtha Milk Dairy, Kollampalayam, Erode – 638002, Tamil Nadu, India
(hereinafter referred to as the “Platform Owner,” “we,” “our,” or “us”).

Your use of this Platform and its services is governed by these Terms and Conditions (“Terms of Use”) along with the applicable policies (including but not limited to the Privacy Policy, Shipping Policy, and Return Policy), which are incorporated herein by reference. By accessing, browsing, or transacting on this Platform, you acknowledge that you have read, understood, and agreed to these Terms of Use.

2. Acceptance of Terms

By accessing or using our Platform, you are entering into a legally binding agreement with the Platform Owner. These Terms of Use constitute your binding obligations and govern your use of the Platform, purchase of goods, and availing of services (collectively referred to as the “Services”).

If you do not agree with these Terms, please refrain from using the Platform. Continued use of the Platform shall be deemed acceptance of the Terms, as may be modified or updated from time to time.

3. Eligibility and User Responsibility

For the purposes of these Terms, the terms “you,” “your,” or “user” shall mean any natural or legal person who has agreed to become a user or buyer on the Platform.

To use our Services, you must:

  • Be competent to contract as per the provisions of the Indian Contract Act, 1872.
  • Provide accurate, current, and complete information during registration and maintain its accuracy thereafter.
  • Be responsible for all activities carried out through your registered account.

The Platform Owner reserves the right to terminate, suspend, or restrict access to your account if any information provided is false, misleading, or incomplete.

4. Modification of Terms

We reserve the right to modify, amend, or update these Terms of Use at any time without prior notice. Such changes will be effective immediately upon posting on the Platform. It is your responsibility to review these Terms periodically to remain informed of updates. Continued use of the Platform after any modification constitutes your acceptance of the revised Terms.

5. Use of the Platform

By using the Platform, you agree to:

  • Use the Platform only for lawful purposes and in accordance with these Terms and applicable Indian laws.
  • Not engage in any unauthorized or harmful activity, including hacking, data mining, uploading harmful files, or infringing on intellectual property.
  • Not copy, reproduce, republish, distribute, or exploit any material from the Platform without our prior written consent.

Any unauthorized use of the Platform or its contents may result in civil and/or criminal liability under applicable law.

6. Intellectual Property Rights

All content available on the Platform, including but not limited to text, graphics, images, logos, videos, design, layout, software, and code, is the exclusive property of Prasatham Products Pvt. Ltd. or its licensors.

You acknowledge that:

  • You have no right, title, or interest in the intellectual property or proprietary content on the Platform.
  • You will not copy, modify, reverse-engineer, or use the content for any commercial purpose without prior written permission.

Any unauthorized use may result in legal action as per applicable intellectual property laws in India.

7. Accuracy and Warranty Disclaimer

While we strive to provide accurate and up-to-date information, neither we nor any third parties provide any warranty or guarantee regarding the accuracy, reliability, timeliness, performance, or suitability of the information, materials, and products offered on the Platform.

You acknowledge that such information may contain inaccuracies or errors, and we expressly exclude liability for any such inaccuracies to the fullest extent permitted by law.

Your use of the Platform and Services is entirely at your own discretion and risk. You are advised to independently assess the suitability of products or services before purchase or use.

8. Pricing, Payments, and Transactions

By initiating a transaction on the Platform, you agree that:

  • You are entering into a legally binding contract with the Platform Owner.
  • All payments must be made using approved payment methods listed on the Platform.
  • Prices, taxes, and charges are subject to change without prior notice.
  • You agree to pay all applicable fees, shipping costs, and other charges associated with your order.

In case of any pricing or typographical errors, we reserve the right to cancel or refuse any order placed for a product listed at an incorrect price.

9. Third-Party Links

The Platform may contain links to third-party websites or services. These links are provided for your convenience and additional information. When you access such third-party links, you will be governed by their respective terms of use, privacy policies, and other applicable policies.

We are not responsible for the content, accuracy, or reliability of such third-party websites.

10. Indemnification

You agree to indemnify, defend, and hold harmless Prasatham Products Pvt. Ltd., its affiliates, group companies, officers, directors, agents, and employees from any claims, damages, losses, liabilities, costs, or expenses (including reasonable attorney’s fees) arising from:

  • Your breach of these Terms of Use or other policies;
  • Your violation of any applicable law, rule, or regulation; or
  • Your infringement of any third party’s rights, including intellectual property rights.

11. Limitation of Liability

To the maximum extent permitted by law, the Platform Owner shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from:

  • Use or inability to use the Platform or Services;
  • Unauthorized access or alteration of your data;
  • Any error, omission, or inaccuracy in the information provided on the Platform;
  • Any external event or cause beyond our control.

12. Force Majeure

We shall not be held responsible for any delay or failure in performance of our obligations due to events beyond our reasonable control, including but not limited to acts of God, natural calamities, wars, strikes, labor disputes, government actions, or internet disruptions.

13. Governing Law and Jurisdiction

These Terms and any dispute arising out of or in connection with them shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles.

All disputes shall be subject to the exclusive jurisdiction of the courts in Erode, Tamil Nadu, India.

14. Contact Information

For any concerns, clarifications, or complaints regarding these Terms & Conditions, please contact us at:

Contact Person: Mr. Aravind
Designation: Agri Officer
Company: Prasatham Products Pvt. Ltd.
Address: 84, Jeevantham Street, Opp. Amirtha Milk Dairy, Kollampalayam, Erode – 638002, Tamil Nadu, India
Phone: +91 87547 57333
Working Hours: Monday to Friday (9:00 AM – 6:00 PM)
Email: support@esragro.com